PURCHASING ART

If I purchase a piece of art, what other costs can I expect to have to pay?

Shipping costs are included if you are within the continental US, there is no additional charge for shipping. To ship art to Hawaii, Alaska, or internationally, there will be a surcharge for the cost over domestic shipping costs, and there may be taxes or duties levied by your government.

If you would like your piece framed, please follow-up in an email to me. I create custom frames in my studio to match the esthetic of the piece. Please allow for extra time to complete your frame. Price varies depending on size of the piece. In addition to completing your order online for the piece of art you would like, please email me at luz.y.sol.studio@gmail.com with framing requests.

I’ve made a purchase on your website. What happens next?

• You should receive a confirmation email from luz.y.sol.studio@gmail.com. Check your spam folder, if you did not receive it.

• If you are in the Seattle area, I’m happy to deliver the painting direct to you. If you are outside the Seattle area, your painting will be carefully packed for shipping. This can take up to a week, depending on the size of the painting.

• If the work is shipped, I will let you know once your piece is shipped, along with the tracking number so that you can track it on-line.

• I generally ship smaller paintings by USPS or FedEx ground and can ship to your home or office.

• For large paintings, you will want to make arrangements to have someone home to receive the painting or make arrangements with the courier to pick up.

COMMISSIONS

How do I initiate a request for a commissioned artwork?

Please visit my Commissions page. There you will find a short form that can help us get started on your special piece. You are also welcome to email me directly at luz.y.sol.studio@gmail.com or reach out to me via private message on social media.  

What is the process for ordering a commission?

After we confirm the starting date, we start with a conversation—by phone, Facetime, or Zoom. We discuss your inspiration, who the work is for, where it will be hung/installed, preferred color schemes and other paints you may have like in my collection. We will talk about what sizes work for the space, and the pricing, based on size. As all of my works are abstract and unique, I have adopted the practice of painting two works for each commission. You have the opportunity to select between the two. The painting you do not select is posted for sale on my website alongside my other works. You can, of course, purchase both paintings if you are moved to do so!

What is the process for creating a commissioned work?

Once we have agreed to color, size, and basic elements, purchase the wood panel and other supplies, if I do not already have them in stock. Once I’ve procured all materials, I begin work on two paintings! Before these two works are completed, I’ll email you photos so you can see the paintings and give feedback (what you would like to see more or less of). I’ll make necessary changes and send follow up photos for final review. Once you are happy with the result, you complete payments and I work on packing and shipping. (If you are in the Seattle area, I can deliver the painting to you.)

How long does a commissioned painting take to complete?

This depends on the queue of commissions at the time of the order, how large the commissioned piece is, and the complexity of the elements in the piece. While it is on a case-by-case basis, you should normally expect anywhere between 3 and 8 weeks to complete.

What if I don’t like the final product?

In the unusual case that you don’t like the final product, please email me at luz.y.sol.studio@gmail.com, so I can make this right for you. I value your investment in my artwork and I want you to love your piece.

PAYING FOR ART

What form of payment is accepted?

When purchasing directly from my website, payment is by PayPal or Stripe, which will allow you to pay using a PayPal account or credit card.

I love this one particular painting, but can’t afford it on my budget. What are my options?

Please email me at luz.y.sol.studio@gmail.com and let’s discuss your options. We can discuss paying by installments or a commission on a piece to fit your budget.

SHIPPING ART

How will my painting be packaged?

• Paintings are shipped with recycled bubble wrap, paper and cardboard boxes. I am careful to choose packaging that’s structurally sound and will protect the art.

Is there a fee for packaging?

No. Packing (and US domestic shipping) is included as a complimentary service.

How do you ship paintings?

I usually ship paintings by USPS, FedEx, UPS, and if you are in the Seattle area, I often can deliver artworks in person.

How long will it take for my painting to be delivered?

Your painting will be packaged within 5 working days of payment and then shipped. The time for delivery varies, depending where you are.

Do you offer expedited shipping?

Yes, I include ground/postal for shipping to addresses in the continental US in my prices, but if you would like a more expedited shipping option that is available for an extra fee. Please contact me at luz.y.sol.studio@gmail.com and I can calculate the expedited shipping surcharge.

How much is shipping and who pays for it?

I include shipping costs to addresses in the continental US in the price of the painting. For expedited shipping or shipping to Alaska, Hawaii, or internationally, please contact me at luz.y.sol.studio@gmail.com for the additional shipping costs.

How will I know when to expect my artwork?

I will send you the tracking number with an anticipated delivery date. For larger paintings, you may want to make arrangements to have someone at home to sign for and receive the painting or make arrangements with the courier to pick up.

What information do you need from me, to ship my artwork?

I will need a complete shipping address, either a residence or a business. Smaller pieces can be shipped to US post box numbers, but larger pieces (over 14”x14”) typically need to ship to a residence or business address.

RETURN POLICY

What is your return policy?

If you change your mind about a piece you have purchased, I understand and want to make it right for you. Non-commissioned paintings can be exchanged for a credit on luzysolstudio.com for the full amount, minus any shipping costs, so long as certain conditions are met:

• Seven (7) days from receiving the painting, you must let me know in writing that you would like to return the artwork.

• The artwork must be returned in its original packaging and in the same condition as when it was shipped. It is important, therefore, to take care when both unpacking and repacking your artwork.

If you are not satisfied with a commissioned painting when you see it in person, please contact me at luz.y.sol.studio@gmail.com. Your satisfaction is very important to me.

What if I decide that I would like to return my artwork, but the 7-day window has passed?

Please contact me at luz.y.sol.studi@gmail.com. Your satisfaction is very important to me.